Healthy & Safe Gaming

At Indibet Responsible Gaming — Keep the fun, keep the limits

Gaming is meant to be fun — not harmful. Indibet firmly believes that responsible gaming is the foundation of a happy, healthy life. When you play on our platform, it should always be for enjoyment — never a source of stress or hardship.

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Indibet Responsible Gaming Commitment

1. What is responsible gaming and why does it matter?

Responsible Gaming means enjoying games with full awareness — deciding for yourself how much you play, how much time you spend, and how much money you wager. Indibet always wants every player to see gaming as a form of entertainment, not as a primary source of income.

When online gaming begins to affect the important areas of your life — such as family, work, health, or financial stability — it is no longer just entertainment. That is when awareness and the right action matter. The core principle of responsible gaming at Indibet is simple: play for fun, not out of compulsion.

Many people in Bangladesh today are embracing online gaming as a natural way to spend leisure time. But without proper knowledge and control, it's hard to tell when this enjoyment turns into a problem. That's why Indibet is committed to educating every user about responsible gaming.

Indibet's responsible gaming policy follows international standards. We provide a range of tools and support services to keep gaming healthy and safe.

The three core pillars of responsible gaming are: Awareness (understand your own gaming patterns), Control (set limits and stick to them), and Support (seek help from the right place when you need it). Keep these three principles in mind and gaming will always remain a source of enjoyment.

Mental wellbeingHigh Priority
Financial SafetyHigh Priority
Family relationshipsHigh Priority
Gaming EnjoymentStay balanced

2. What are the signs of problem gaming?

People often do not realize when their gaming habits are heading in a problematic direction. If you notice the warning signs below, it is time to take them seriously — they may indicate that gaming has gone beyond entertainment and that support is needed.

Losing track of time

Playing for hours without realizing it is one of the earliest signs of addiction.

Spending beyond budget

Feeling the urge to spend more money to chase your losses.

Distance from family

Prioritising gaming over spending time with family or friends.

Emotional instability

Feeling bored, anxious, or emotionally unsettled when not playing.

Hiding Your Gaming

Hiding from family how much time or money you are spending on gaming.

Lack of Focus at Work

Neglecting or failing to keep up with work, studies, or daily responsibilities.

Warning

If you identify with 3 or more of the signs above, do not wait — contact the Indibet support team or use the Self-Exclusion feature. Remember: asking for help is not a weakness, it takes courage.

3. How do I set limits?

The most effective approach to responsible gaming is setting your own limits in advance. Indibet gives you the ability to set various types of limits so you always stay in control. Setting limits does not mean stepping away from gaming — it means ensuring that gaming remains a small, manageable part of your life.

Types of limits What It Controls Advice
Deposit Limit Control your daily, weekly, or monthly deposit amounts Budget a maximum of 5% of monthly income
Loss Limit A set amount cannot be lost beyond this point You must take a break when the limit is reached
Session limit Session Time Control Take a 10-minute break every hour
Betting limits Maximum amount per bet controlled No more than 10% of your budget on a single bet
Login session limit Daily Account Usage Time Control Set a maximum of 1 to 2 hours per day
  • Set limits when you're calm and clear-headed, not while playing.
  • Once a limit is set, it takes effect immediately. A 24-hour waiting period applies before any limit can be increased.
  • Review your gaming history once a month.
  • If you are facing financial difficulties, take a break from all forms of gaming.

4. Indibet's responsible gaming tools

Indibet provides a range of control tools to help you maintain healthy, balanced gaming habits. All tools are completely free to use and can be activated at any time from your account settings.

1
Cooling-Off Period

Temporarily suspend your account for a fixed period (24 hours to 6 weeks). During this time you cannot play games, but your account remains active.

2
Self-Exclusion

Close your account completely for 6 months to 5 years. During this time login is not possible and opening a new account is blocked.

3
Reality Check

You'll receive pop-up notifications at set intervals reminding you how long you've been playing and how much you've spent.

4
Account Closure

You can permanently close your account at any time. Once all balances have been withdrawn, the account will be permanently deleted.

To activate these tools, go to Indibet Account Settings > Responsible Gaming, or contact our support team directly. We will take action within 24 hours.

5. Self-assessment

The questions below will help you understand where your gaming habits stand. Think through each answer honestly — this is just for you.

1 Do you end up spending more than your set gaming budget?
YesNoSometimes
2 Do you bet more to try and win back lost money?
YesNoSometimes
3 Do you feel irritable or anxious when you cannot play?
YesNoSometimes
4 Have family or friends expressed concern about your gaming?
YesNoSometimes
5 Have you skipped work, study, or family responsibilities to play?
YesNoSometimes
If most answers are "yes", contact the Indibet support team and consider using self-exclusion or cooling-off features. Remember — getting help in time makes life better.

6. Protection of minors

Indibet strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and any suspicious account is investigated. We believe keeping minors away from gaming is not just a legal obligation — it is our ethical responsibility.

  • Use a password or PIN lock on your device to prevent children from gaining access.
  • Never leave your device unattended while logged in to your Indibet account.
  • Never share your login credentials (username and password) with anyone.
  • If there are children in your home, use parental control software.
  • If in doubt, let Indibet know — we'll act quickly.
Indibet's verification process includes government-issued ID checks. Creating an account with false information is strictly prohibited, and any such account will be permanently closed.

7. Where can I get support and advice?

Acknowledging a problem and asking for help is an act of courage. Indibet is always by your side and ready to point you toward professional support when needed. Below are some important ways to get help.

  • Indibet Support: Contact our responsible gaming team via 24/7 live chat. They will help with care and understanding.
  • Talk to someone you trust: Open up to family or a trusted friend. Their support will give you real strength.
  • Professional advice: Talk to a mental health professional or counsellor. Gaming addiction is a recognised mental health issue that is treatable.
  • Take a temporary break: Use a cooling-off period or self-exclusion to give yourself a break. During that time, explore new hobbies or activities.
  • Maintain a healthy routine: Regular exercise, adequate sleep, and a balanced diet help maintain mental health and reduce the risk of addiction.
Reach Indibet's email support at: [email protected] — Our responsible gaming team will review your message confidentially and respond quickly.

At Indibet Responsible Gaming Commitment

We do more than provide games — we make sure every player stays protected and informed.

Set personal limits

Indibet lets you set personal limits on deposits, losses, sessions, and bets — so your budget always stays in your hands.

Reality Check Reminder

At set intervals, Indibet sends automatic notifications to remind you how long you've been playing — so you can stay aware.

Self-Exclusion Feature

If needed, take a complete break from the platform for 6 months to 5 years. During this time your account will be fully deactivated.

Minor Protection

Through a rigorous age verification and ID check process, Indibet ensures that no one under 18 can access or play on the platform.

24/7 support service

For any questions or concerns about responsible gaming, Indibet's dedicated support team is available around the clock to help.

Gaming History Review

View your full gaming history, spending stats, and session details at any time — the information you need to make informed decisions is always available to you.

About Responsible Gaming Frequently Asked Questions

No, not at all. Responsible gaming applies to every player — whether you play regularly or occasionally. It's mainly about awareness and balance. Building the right habits early prevents problems altogether.

No. Before activating self-exclusion, you'll have the opportunity to withdraw any balance in your account. Indibet never holds your funds. Self-exclusion only blocks new gaming activity; it has no effect on existing balances.

Lowering a limit takes effect immediately. However, raising a limit requires a 24-hour waiting period — this is intentional so you can think the decision through properly.

No, all responsible gaming tools at Indibet are completely free. Cooling-off, self-exclusion, limit setting, or reality checks — all are available at no cost. They're an integral part of our service.

Start by speaking with empathy. Avoid force or criticism. Contact the Indibet support team for advice. If needed, seek help from a professional mental health specialist. Remember — family support is the greatest strength on the road to recovery.
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Play Responsibly — Keep the Fun Going

Register with Indibet and use our responsible gaming tools to enjoy a healthy, fun gaming experience.

18+ only. Play responsibly.

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